What 81,000 people want from AI

What 81,000 people want from AI

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What 81,000 people want from AI Last December, tens of thousands of Claude users around the world had a conversation with our AI interviewer to share how they use AI, what they dream it could make possible, and what they fear it might do.

Public conversation about AI often centers on abstract projections of its risks and benefits. What's largely missing is a vision for what “AI going well” means, grounded in the concrete aspirations of people around the world who already use AI and have begun developing a sense of what it might do for them.

So we asked our users about their hopes and concerns with AI, as well as how their perspectives connect to their actual experiences with the technology. Over one week in December, we invited everyone with a Claude.ai account to sit down with Anthropic Interviewer —a version of Claude prompted to conduct a conversational interview—and tell us about how they view AI. 80,508 people, across 159 countries and 70 languages, took the interview. We believe this is the largest and most multilingual qualitative study ever conducted.¹

What follows is what they said about the role they want AI to play in their lives, whether it's already filling it, and what they're afraid might go wrong along the way. We also built a Quote Wall where you can hear from people directly.

Browse voices from around the world—filter by region, concern, vision, and more.

Anthropic Interviewer asked each interviewee a set list of questions about what they want and don’t want from AI, then adapted follow-up questions based on responses. This approach bridges the typical tradeoff in qualitative research between depth and volume, and allows us to collect rich, open-ended interviews at a very large scale.